Design Development & Sampling
Do you have your own rug design and development team, or do you work based on client trend packs and concepts?
At Heritage Overseas, we have a dedicated design and product development team that creates original, market-relevant designs. We also collaborate closely with clients, incorporating their trend packs and concepts to deliver rugs that align perfectly with their brand vision and target markets.
Is it possible to receive physical samples before confirming a bulk order?
Absolutely. We provide physical samples to help clients evaluate design, color, and quality before placing a bulk order.
What is the typical lead time for sample development?
Lead time varies based on design complexity, construction, and materials. Typically, clients can expect samples to be ready within 2–4 weeks, ensuring both speed and accuracy in the development process.
Do you follow seasonal color palettes and market-specific design inspirations?
Yes, we do follow seasonal color trends and market-specific insights. We carefully analyze global design & colour trends, client inputs, and market forecasts to create commercially viable and aesthetically appealing rugs that resonate with our buyers.
What color systems or references do you use?
We use industry-standard color systems such as Pantone and ARS to ensure precise color matching and consistency across all products.
Production & Manufacturing
What is the standard lead time for bulk production?
The standard lead time for bulk production depends on the complexity of the design, materials, and construction technique. Typically, production ranges from 8 to 12 weeks, ensuring each rug meets our quality standards and client specifications.
What is your minimum order quantity (MOQ) requirement?
Our minimum order quantity (MOQ) varies based on the type of rug, size, and material. We work closely with clients to define a feasible MOQ that balances production and cost efficiency with design customization, making it suitable for both small and large orders.
How do you ensure quality consistency throughout the production process?
Quality consistency is maintained through a rigorous multi-stage inspection process. From yarn selection to production, finishing, and packaging, each step is monitored by our experienced quality team to ensure the final product meets international quality standards.
Can you manage both limited edition collections and large-scale production orders?
Yes, we have the flexibility and infrastructure to handle both limited edition collections and large-scale production orders.
Do you offer flexibility in rug size, weave construction, or material type?
We offer multiple sizes and an array of colors per weave. The client can make the choice of materials as per their requirements.
Are your products entirely handmade, or do you also offer machine-made options?
Our primary focus is on handmade rugs. However, we also offer machine-made and tufted options for clients seeking cost-effective, high-volume solutions, without compromising on design quality.
What sustainable materials and practices are followed during production?
We prioritize sustainable practices across all stages of production. This includes the use of natural as well as recycled yarns, energy-efficient manufacturing processes using solar energy, and responsible packaging solutions with recyclable materials, to minimize our environmental footprint.
Labeling & Packaging (Including Sustainable Options)
Do you provide private labeling and custom branding for clients?
Yes, we offer private labeling and custom branding options, allowing clients to showcase their brand identity on our rugs. This includes custom tags, labels, and packaging.
Do you offer eco-friendly / recyclable / bio-degradable packaging solutions?
Yes, we are committed to sustainable practices and provide eco-friendly, recyclable, and biodegradable packaging options. Clients can choose packaging solutions that align with their environmental policies and support responsible logistics.
How do you ensure the rugs are safely packed for international transport?
Rugs are carefully rolled, wrapped, and secured with protective layers to prevent damage during long-distance shipping. We use shock-absorbent materials and reinforced boxes or tubes, ensuring safe delivery while maintaining product quality.
Can packaging specifications be customized according to buyer requirements?
Absolutely. We provide fully customizable packaging solutions based on client requirements, including size, material, labeling, and branding, to meet both logistical needs and brand presentation standards. We provide season specific promotional packaging as well.
Do you provide RFID Labelling?
Yes, we offer RFID labeling for clients requiring advanced tracking and inventory management. This helps ensure efficient supply chain operations and accurate product monitoring from production to delivery.
Shipment & Logistics
Do you export your products globally?
We work with more than 25 countries worldwide across the 5 continents with our main markets being Europe and the U.S. We have extensive experience handling diverse market requirements while maintaining quality and delivery standards.
What shipping options are available for international clients?
We offer a variety of international shipping options, including sea freight, air freight, and door delivery courier services, based on urgency, cost, and destination. All shipments are carefully packaged to ensure safe and timely delivery.
Do you work with specific logistics partners / freight forwarders?
Yes, we work with reliable logistics partners and freight forwarders who are experienced in handling international shipments, ensuring smooth customs clearance, tracking, and on-time delivery.
Are there any MIV (Minimum Invoice Value) requirements as well?
Yes, for international orders, we have a Minimum Invoice Value (MIV) policy to ensure shipping cost efficiency. Specific MIV details are provided on a case-by-case basis depending on the order size, customization, and destination.
Payments
What modes of payment do you accept for international transactions?
We accept a variety of secure international payment methods, including wire transfers, letters of credit (LC), and online payment gateways. Our aim is to provide convenient and reliable payment options for our global clients.
Do you require an advance payment or deposit to confirm orders?
Yes, a standard advance payment or deposit is required to confirm orders. This ensures order allocation, production scheduling, and commitment from both parties. The advance amount is typically discussed and agreed upon during the order confirmation stage.
Are payment terms flexible for long-term or recurring clients?
We offer flexible payment terms for long-term and recurring clients, tailored to build trust and foster seamless business relationships. Terms are evaluated on a case-by-case basis, depending on the client’s order history and volume.
Exhibitions & Client Engagement
Does Heritage Overseas participate in national and international fairs or exhibitions?
Heritage Overseas participates in international fairs and exhibitions such as Heimtextil and Domotex, showcasing our latest collections. We currently do not participate in national fairs, focusing exclusively on international markets.
Where can clients view your latest collections in person?
Clients can view our latest collections at international fairs, and our showroom. We also provide private appointments at our production facilities for an exclusive, personalized viewing experience.
Can meetings or appointments be scheduled during trade shows or exhibitions?
Absolutely. Clients are encouraged to schedule meetings or appointments in advance during trade shows or exhibitions. This ensures dedicated time with our team to discuss business collaborations.
How can clients stay informed about your upcoming events, launches, and showcases?
Clients can stay updated by following us on official social media channels, or contacting our sales team directly.